Help Desk & Service Desk Solutions are our main focus. We ultimately produce significant fast and effective, improvements in your IT service desk function. Because we understand that the service desk is the face of IT to your customer base, our team of highly experienced and trained consultants take the time to understand your business and make recommendations to improve the quality of service and productivity of your Service Desk. Our team of consultants will work with you to define, plan and deploy metrics based solutions, procedures and processes based on ITIL best practice standards (IT Infrastructure Library). We also offer targetted training solutions to ensure Service Desk operatives are able to adopt best practice standards with little impact to the end user experience.